Circumstances in which a refund will be granted include:

In the unlikely event when Pro Naati Pty Ltd is unable to deliver the course, students will be issued with a full refund.

If more money has been paid than is shown on the relevant invoice.

Circumstances in which a refund will NOT be granted include:

Change of mind

Incorrect choice

Change of circumstances

Financial hardship

If you make payment, but want or have seen a different price

Unwillingness or inability to comply with the requirements of a relevant course

Employer or organisation not accepting your decision to enrol in the course of your choice

Any other reason a student provides as ground for refund will be assessed by Pro Naati Pty Ltd on case by case basis.

Please take into account all information provided on our website, including the FAQ, demo videos, course information resources, instructions and instruction videos when considering your purchase.

Where refunds are approved, a 50% administrative charge will deducted from the relevant invoice. In the case of the Construction Induction White Card will require the physical card be returned to us as it will need to be sent back to the issuing state government agency.

Pro Naati Pty Ltd offers a cooling off period of seven (7) days where credit for a course has been purchased and the student has not yet enrolled in that course. This cooling-off period is deemed to be waived if the student commences training and/or participates (online) in that course.